Return and Exchange Policy

Our Commitment: As a small independent store, we may not have the large-scale resources of big commercial brands, but we're committed to providing you with the best quality you can find in the industry.

Returns & Refunds: We accept returns and provide full refunds only for products with manufacturing defects. Our focus is on delivering exceptional quality from the start.

Exchanges: Size exchanges are available upon request within 14 days of purchase.

Shop Responsibly: We strongly encourage you to chat with us for personalized size recommendations before purchasing. We've helped thousands of customers find the perfect fit for their dogs, and we're here to help you too.

Product Condition: All returned items must be in original condition to protect the health and safety of all our furry customers and prevent the risk of skin conditions or infections.

Shipping: Customers are responsible for return shipping costs. However, we're happy to provide a prepaid shipping label for your convenience.

Contact: For all returns and exchanges, please contact us at hello@brunosshop.com